So, I go to the manufacturer's website to report a problem I'm having. I get to the troubleshooting page and it looks like I can handle it all online without getting stuck on hold with somebody. Cool. I get past the contact info page and get to the page where I describe the problem and I'm told to choose the specific accessory that's causing the problem from a drop down list. Unfortunately, the drop down list only has one item, "--------".

So, I decide to just give up and call them. I wade through the options and wait on hold a while then I finally talk to someone. I describe the problem and he tells me that I can use the website to get a replacement part, so I get to tell him that I tried that but it didn't work (as discussed above) and now I wait on hold again for him to do something.